TAXPAYER LIAISON OFFICER (TLO)

MARIA CORONADO
Email: coronado@cadtx.org
Phone: (325) 676-9381 Ext 147

Mailing Address
Taxpayer Liaison Officer
Attn: Maira Coronado
PO Box 1800
Abilene, TX 79604-1800

Taxpayer Liaison Officer
Central Appraisal District of Taylor County

The Taxpayer Liaison Officer (TLO) serves as the primary point of contact between the Central Appraisal District of Taylor County (TCAD) and the public, helping ensure that taxpayers receive fair, transparent, and responsive service for property tax matters. The position is established pursuant to Texas Property Tax Code § 6.052, which requires the appraisal district to designate an officer responsible for assisting taxpayers in resolving concerns and improving communication between the public and the appraisal district.

The Taxpayer Liaison Officer assists property owners, taxing units, and other stakeholders by providing information regarding appraisal district procedures, property valuation processes, exemptions, and taxpayer rights under Texas law. The TLO receives, reviews, and coordinates responses to taxpayer inquiries, concerns, and complaints regarding appraisal district operations, including matters related to property appraisals, exemption applications, and interactions with district staff.

In this role, the Taxpayer Liaison Officer works collaboratively with the Chief Appraiser, appraisal district staff, and, when appropriate, the Appraisal Review Board (ARB) to ensure that taxpayer concerns are addressed promptly and in accordance with applicable statutes and policies. The TLO does not determine property values or alter appraisal records; rather, they facilitate communication and help guide taxpayers through the appropriate processes for resolving issues, including informal discussions or ARB hearings.

The Taxpayer Liaison Officer also assists in maintaining public confidence in the appraisal district by identifying recurring concerns, recommending improvements to taxpayer services, and promoting clear communication regarding district procedures and property tax administration.

Through this function, the Taxpayer Liaison Officer helps ensure that the Central Appraisal District of Taylor County maintains a transparent, accountable, and service-oriented environment for all taxpayers and taxing entities within the district.

Central Appraisal District of Taylor County
Board of Directors
Taxpayer Liaison Officer

How to File a Complaint with the Taxpayer Liaison Officer
Click here to download the TLO Complaint Form

You may file a complaint involving any matter under the jurisdiction of the Central Appraisal District of Taylor County Board of Directors, which include operations of the District, the Board, or the ARB; or the actions of any of the following persons:
The Chief Appraiser, District staff, a member of the Board, or a member of the ARB. Matters outside the jurisdiction of the Board include property valuations, exemptions, or any other matter that may be protested to the ARB.

Any complaint requiring action by the Board must be filed through the Taxpayer Liaison Officer (TLO). The TLO is appointed by the Board and acts as an intermediary between the taxpayer and the Board. The TLO is Maria Coronado.

To file a complaint, the necessary steps must be taken:

1. File a written complaint with the TLO. The complaint should adequately describe the situation, the person(s) involved and the action(s) the complainant would like the Board to take concerning the complaint.

2. The TLO will research each complaint for all possible remedies. If the TLO and the complainant can resolve the problem, the TLO will then report the problem and its resolution in the informational report to the Board at their next regular scheduled meeting. If the TLO and the complainant are not able to resolve the problem, the TLO will place the complaint as an action item on the agenda for the next regular scheduled meeting of the Board of Directors.

3. For an unresolved complaint to be placed as an action item on the Board’s agenda, adequate time must be given to notify all parties involved in the complaint and to allow proper time to comply with the Open Meetings Act.

4. A complainant must further outline any special assistance or arrangements required to make a presentation to the Board, such as translators for non-English speaking or deaf persons, or special needs for a person having any physical, mental, or development disability.

5. If a complainant has an impairment and cannot present the complaint in writing, the complaint will be recorded and played for the Board in lieu of the written complaint.

6. If an unresolved complaint involves a District employee, including the Chief Appraiser, the employee will be notified of the complaint and must submit a written response to be presented along with the complaint at the next regular scheduled meeting of the Board of Directors.

While a complaint is under investigation, the TLO will report on the status of the complaint to both the complainant and the Board at their monthly meetings until the complaint is resolved and presented to the Board, unless notification would jeopardize an investigation.

PLEASE REMEMBER, THE BOARD OF DIRECTORS DOES NOT PARTICIPATE IN THE APPRAISAL PROCESS. IF YOU HAVE A COMPLAINT CONCERNING THE APPRAISAL OF YOUR PROPERTY, THIS MATTER DOES NOT FALL UNDER THE JURISDICTION OF THE BOARD. PROPERTY VALUATIONS AND EXEMPTIONS CONCERNS MUST BE PROTESTED TO THE ARB.

Please Mail Complaints to:

Taxpayer Liaison Officer
Attn: Maria Coronado
P.O. Box 1800
Abilene, Texas 79604-1800
325-676-9381 ext. 68
coronado@cadtx.org